In short
Crazy Egg and Faintrail both record visits to a website so you can watch them back. Crazy Egg suits marketers who want heatmaps, A/B tests, surveys, goals, web analytics and recordings in one tool, at published prices from $29 a month billed yearly. Faintrail suits small and mid-size businesses that mostly need recordings: every visit comes with a plain-words log of pages, clicks and problems, typed text is never recorded, and each customer chooses whether data is kept in the EU, the UK or the US. Crazy Egg says it stores all data in the USA. Faintrail has no heatmaps, A/B tests or prices yet.
Side by side
| Faintrail | Crazy Egg | |
|---|---|---|
| What you see | Each visit played back beside a plain-words log of pages, clicks and problems (rage clicks, unanswered clicks, unsent forms, errors) | Heatmaps (five views), recordings, surveys, goals and funnel reports, web analytics; A/B testing and error tracking on Plus and above |
| Typed text | Never recorded | Masked: "When visitors type in an input field, we mask the typed characters", suppressed in the browser |
| Other privacy defaults | Email addresses, phone and card numbers shown on a page are hidden; pages you mark private aren't recorded | A list of automatically masked elements; owners can mask more elements, or a whole page |
| Where data is kept | Hosted by Faintrail, in the EU, the UK or the US: you choose | "All data Crazy Egg collects is stored electronically in the USA", on Amazon Web Services |
| AI | Download up to 100 filtered visits as one text file for the AI assistant you already use. Nothing is sent to an AI automatically | AI analysis of heatmaps and recordings on every plan; export heatmaps and recordings to AI on Pro and Enterprise; an MCP server for AI assistants |
| How long recordings are kept | Replays 30 days and logs 90 days by default, up to a year if you choose | Starter 6 months; Plus, Pro and Enterprise 2 years |
| How many recordings | One visitor in ten by default; you choose the share and the pages always recorded | Starter 50 a month, Plus 1,000, Pro 5,000, Enterprise 10,000 |
| Price | Not set yet | Starter $29, Plus $99, Pro $249, Enterprise $599 a month, billed yearly; every plan starts with a free trial |
| Set-up | Paste one small script into your site once; we host the rest | A tracking script in your site's head; guides for WordPress, Wix, Webflow and others |
Sources, checked 15 November 2026: Crazy Egg pricing; Crazy Egg privacy and data practices; Video recordings and keystrokes; Crazy Egg AI information (last updated July 2026); How to manually install Crazy Egg.
Why teams choose Faintrail
- Keep visitors' data in Europe or the UK. Faintrail lets you choose the EU, the UK or the US. Crazy Egg keeps all the data it collects in the USA, so this is the clearest difference for a UK or European business that wants its visitors' recordings closer to home.
- Read a visit, don't only watch it. Every visit has a written log beside the replay: Opened /pricing, Clicked "Pay £89", unanswered click. You can skim a visit in seconds, then watch the moment that matters.
- Problems found in every visit. Faintrail marks rage clicks, unanswered clicks, forms started and never sent, and errors, then lets you filter to just those visits, such as everyone who reached your pricing page and met an error.
- Keep less by default. Replays are kept for 30 days and logs for 90 by default, up to a year if you choose. Collecting less is easier to explain to your visitors.
When Crazy Egg is the better choice
- You test pages. Crazy Egg runs A/B tests on Plus and above. Faintrail doesn't test anything.
- You read heatmaps. Crazy Egg has five heatmap views. Faintrail has none today.
- You want one tool for analytics, surveys and goals. Crazy Egg includes web analytics, surveys and goal tracking on every plan.
- You want long history. Plus and above keep recordings for 2 years.
- You want AI inside the tool, or a connection to your assistant. Crazy Egg's AI analyses heatmaps and recordings on every plan, Pro and Enterprise can export them for AI tools, and it runs an MCP server. Its export is close to Faintrail's download, so if heatmaps matter to you too, Crazy Egg covers both.
- You want to know the price now. Crazy Egg's prices are published; Faintrail's aren't set yet.
Switching from Crazy Egg
- Add Faintrail beside Crazy Egg. Both scripts can run at once, so nothing goes dark while you compare.
- Set what to leave out. Mark the pages Faintrail should never record and choose whether it waits for your cookie banner's yes. Crazy Egg's masking settings don't carry over.
- Compare a week of visits. Check that Faintrail shows you what you opened Crazy Egg's recordings for.
- Keep what you need. Recordings, heatmaps, test results and survey answers stay in Crazy Egg; Faintrail can't import them, and starts from the day you add it. If you still run A/B tests or heatmaps, keep Crazy Egg for those.
Questions people ask
Is Crazy Egg free?
No. Crazy Egg's pricing page lists four paid plans, from $29 a month billed yearly, and each starts with a free trial. Faintrail has no prices yet: join the early list to hear first.
Where does Crazy Egg store data?
In the USA. Crazy Egg's privacy and data practices page says all the data it collects is stored on Amazon Web Services in the USA. Faintrail lets each customer choose the EU, the UK or the US.
Does Crazy Egg record what visitors type?
No. Crazy Egg says it masks the characters visitors type into input fields, in the visitor's browser, so they never reach its servers. Faintrail never records typed text either; the log notes only that someone typed, and how many characters.
How many recordings do I get with Crazy Egg?
It depends on the plan: 50 a month on Starter, 1,000 on Plus, 5,000 on Pro and 10,000 on Enterprise. Faintrail records one visitor in ten by default, and you choose the share and the pages that are always recorded.
Crazy Egg vs Hotjar vs Faintrail: which should I choose?
Choose Crazy Egg if you test pages, or Hotjar if you want heatmaps and surveys with a free plan. Choose Faintrail if you mostly watch recordings and want a written log of each visit, kept in the EU, the UK or the US. See all the tools side by side.
